Frequently Asked Questions

Q. How long will it take for my order to reach me?
A. All orders are delivered from our local delivery centre and it should arrive at your location within 7 working days.

Q. How do I check the status of my order?
A. You can check on the status of your order by calling customer service during normal business hours (9:00am to 5:00pm on Monday to Friday except public holiday) at telephone (852) 2370-0121 or fax at (852) 2667-5501 with your web order number.

Q. Any warranty on Giabo's products? What should I do if I need more information on received products?
A. At Giabo we guarantee customer satisfaction! We provide warranty on our products from 12 to18 months. Customer can always contact our Customer Service Hotline: (852) 2370 0121 for enquiry and support.

Q. How much is my delivery and handling going to be?
A. For each delivery order over HK$1,200, delivery will be free of charge. For each delivery order under HK$1,200, the delivery charge will be HK$150 (Location of delivery not includes outlying islands)

Q. I have a problem with my order. Who do I call to have this problem fixed?
A. We are very sorry this happened and we want to correct your problem right away. Please contact one of our Customer Service Representatives at
(852) 2370-0121 or fax us at (852) 2667-5501 during normal business hours.

Q. I want to change my order. How do I do this?
A. Customers please call (852) 2370-0121 or fax us at (852) 2667-5501 during normal business hours.

Privacy Policy

Use and Disclosure of Information

A. General Information

Giabo uses and discloses general information about our visitors to understand Site demographics and content preferences. We may share aggregate information about our visitors, sales, Site traffic patterns and related information to our business partners, affiliates or other third parties.

B. Personal Information

Except as described below, Giabo will not willfully disclose any personal information about you to any third party without first receiving your permission. In all cases, we may disclose or use your personal information when we are legally compelled to do so, or when we, in good faith, believe that the law requires it, or for the protection of our rights.

Contact Giabo

At Giabo, we pride ourselves on fast, friendly, personalized service. Here's how to reach us:

Pricing

We always try to offer value for money products to our customers. Prices reflect our costs at press time; however, occasionally cost increases force us to raise a price after printing. You will be charged the price in effect at the time of order entry.

Site Problems

If you have experienced any problems with our website, we'd appreciate your
feedback. The following information would be helpful in order to solve any technical
problems that you have encountered:

• What page were you on when the problem occurred
  
• Date and time the problem was noticed.
  
• Operating System (e.g. Windows 98, Mac OSX)
  
• Browser and Version Number (e.g. Netscape Navigator 6, Internet Explorer 5.0)

NOTE: We have found our web site runs better on Internet Explorer.

Please tell us which browser you were using when the problem occurred and list the
other browsers installed on your system.

It would be helpful if you could include a detailed description of the problem
(including what you clicked immediately before you encountered the problem),
products numbers and note any error or system messages that appear.

Please send all site problem email inquiries to service.giabo@chiaphua.com.hk